Your information
Data & retention
Understand what your workspace holds, how access expires and how to request help with your information.
What belongs in your workspace
Use your organisation’s details and branding, and a client reference that only your team can identify. Do not enter pupil records, sensitive school evidence or personal client details. API keys and invitation codes should be kept private.
12 months to use credits
Credits expire 12 calendar months after payment confirmation. Returned credits retain their original expiry.
12 months to access a pack
Hosted access runs from the pack’s completion date, independently of credit expiry. Download the files during this period.
Access and stored records
Credit expiry, hosted-access expiry and deletion are separate events. Revoking a share invitation stops access through that invitation; it does not recall files already downloaded by an authorised recipient.
Accounts and branding support your workspace. Order and source records support delivery and corrections. Payment and refund records support accounting and dispute resolution. Closing an account does not automatically erase records needed for outstanding orders or legal obligations.
Request a correction or deletion
Contact us with your workspace or order reference. We may need to verify your identity before handling a request. We will explain any information that must be retained to meet a legal obligation or resolve an outstanding matter.
For personal data, cookies and your rights, read our privacy notice. Public inspection sources are managed separately from your organisation’s account and client references.